Automate Gorgias for free on Stepper

New Ticket

Triggers when a new support ticket is created in Gorgias.

Updated Ticket

Triggers when an existing ticket is updated (status, assignee, tags, etc.).

New Message

Triggers when a new message is created on any ticket.

New Customer

Triggers when a new customer is created in Gorgias.

Ticket Closed

Triggers when a ticket is closed.

Satisfaction Survey Response

Triggers when a customer responds to a satisfaction (CSAT) survey.

Create Ticket

Creates a new support ticket in Gorgias.

• 11 parameters
• Message Body
• Subject
• Customer Email
• Support Email Address
• Channel
• From Agent
• Status
• Priority
• Assign to User
• Assign to Team
• Tags

Update Ticket

Updates an existing ticket in Gorgias.

• 7 parameters
• Ticket
• Status
• Priority
• Assign to User
• Assign to Team
• Subject
• Tags

Find Ticket

Finds a ticket by its ID.

• 1 parameters
• Ticket

Create Message

Adds a new message to an existing ticket. Can be a public reply or an internal note.

• 6 parameters
• Ticket
• Message Body
• Message Body (HTML)
• From Agent
• Channel
• Public

Create Customer

Creates a new customer in Gorgias.

• 7 parameters
• Email
• First Name
• Last Name
• Full Name
• External ID
• Note
• Language

Update Customer

Updates an existing customer's details.

• 7 parameters
• Customer
• Email
• First Name
• Last Name
• Full Name
• External ID
• Note

Find Customer

Finds a customer by email address.

• 1 parameters
• Email

List Tickets

Lists tickets from Gorgias, optionally filtered by customer and sorted by date.

• 2 parameters
• Customer
• Order By

Make HTTP Request

Make an HTTP request to any URL with full control over method, headers, and body.